Privacy Policy
Yaris Autocare, Our team operates the Yaris Autocare.com.au website. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Site and the choices associated with that information.
Information We Collect
We collect several types of information to provide and improve our service to you:
- Personal Information: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). This may include but is not limited to, your name, email address, phone number, and postal address.
- Usage Data: We may also collect information on how the Site is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our Site
- To notify you about changes to our Site
- To allow you to participate in interactive features of our Site when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Site
- To monitor the usage of our Site
- To detect, prevent, and address technical issues
- To send you newsletters, marketing, or promotional materials that may be of interest to you, unless you have opted out of such communications
Disclosure of Your Information
We may share your personal information in the following situations:
- With Service Providers: We may share your personal information with service providers to monitor and analyze the use of our Site, to contact you.
- For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Security of Your Information
The security of your information is important to us. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access – You have the right to request copies of your personal information.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.
Shipping Terms & Conditions
Many of our freight carriers require a commercial business address with a loading dock or forklift for truck unloading.
Most of our customers opt to ship directly to the shop installing their part, provided it is a commercial business address.
If you cannot provide a commercial business address, we can deliver the part to a freight terminal for your pickup at no additional charge.
Please contact us first so that we can provide the location of your closest freight terminal.
Small items will be shipped with live tracking information. You will receive an email with tracking details as soon as your part ships.
Please allow 1-5 business days for your part to arrive.
Returns Terms & Conditions
If you need to return an item, please initiate the return and select the reason “I changed my mind.” A return label will then be issued. All parts are covered by our 30-Day Money-Back Guarantee.
If any part supplied by Yaris Autocare proves to be faulty during this period, it may be returned for an exchange. If no exchange is available within 48 hours, a refund will be issued.
All goods should be inspected upon delivery before signing to ensure that the item has not been damaged during transit. If goods prove to be damaged, do not sign, refuse delivery, and contact Yaris Autocare within 1 working day. Goods once signed for are to be returned at the customer’s expense.
Suppose a part is supplied as ordered but the customer has ordered incorrectly. In that case, we must be contacted immediately via eBay message, and the part returned to Yaris Autocare within 7 days of purchase at the customer’s cost.
Refunds will only be processed upon the return of the goods to our premises.
Please ensure all goods are thoroughly checked before being signed for. Refunds may not be possible for goods damaged in transit.
The terms “unexamined” or “unchecked” on the delivery note/docket are not acceptable.
Yaris Autocare will not be held responsible for refunding goods damaged in transit if they have been signed for as in good condition.
